Good Wood

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goodwoodlu

Effective Date: July 2, 2026

Welcome to Good Wood s.à r.l.-S (operated via goodwoodlu.com). We are dedicated to delivering our high-quality products to you safely, securely, and in a timely manner. This Shipping Policy details our guidelines, delivery times, shipping costs, and procedures to ensure transparency and a smooth shopping experience.

By placing an order on our Site, you accept and agree to the terms and conditions outlined below.

1. ORDER PROCESSING TIMES

All orders are processed and prepared for shipment from our fulfillment facilities within 1 to 3 business days (excluding weekends and official Luxembourg public holidays) after receiving your order confirmation email.

  • Order Cut-off Time: Orders placed after 2:00 PM (GMT+1) will be processed starting the next business day.
  • Custom or Made-to-Order Items: Please note that customized woodwork or specialized orders require additional manufacturing times. Production lead times for these specific items will be clearly stated on the product page and are separate from standard processing times.
  • High-Volume Periods: During seasonal peaks, promotional events, or holiday rushes, processing times may extend up to 5 business days. We will notify you via email if your order experiences a significant delay.

2. DOMESTIC SHIPPING (WITHIN LUXEMBOURG)

We provide fast and reliable delivery services across Luxembourg through local postal and courier networks.

  • Standard Delivery Time: 1 to 2 business days after the package leaves our facility.
  • Shipping Fees: Flat-rate fees apply to standard domestic shipments and will be calculated instantly at the checkout page. We offer complimentary standard shipping on all domestic orders exceeding a specific threshold value, as advertised on our homepage.

3. INTERNATIONAL SHIPPING (EUROPEAN UNION & GLOBAL)

We are proud to serve international customers. We offer cross-border shipping solutions tailored to your location.

A. European Union (EU) Deliveries

  • Coverage: We ship to all member states of the European Union.
  • Delivery Time: Typically takes 3 to 7 business days, depending on the destination country’s local infrastructure and distance from Luxembourg.
  • Taxes: All prices listed on our website include the applicable Luxembourg Value Added Tax (VAT) for EU buyers. No additional customs duties apply within the EU single market.

B. International Delivery Outside the EU

  • Coverage: We support shipping to select countries outside the European Union. Available destinations can be viewed in the dropdown menu during the checkout process.
  • Delivery Time: Generally takes 7 to 15 business days, subject to international transport routes and customs clearances.

4. CUSTOMS, DUTIES, AND IMPORT TAXES

For orders shipped outside the European Union, the recipient is designated as the importer of record.

  • Responsibility: Good Wood s.à r.l.-S is not responsible for any customs duties, import taxes, tariffs, or clearance fees levied by the destination country.
  • Payment: All such additional fees must be paid directly by the customer upon delivery or when prompted by local customs authorities.
  • Delays: We have no control over delays caused by customs inspection processes in your country. If a package is rejected by customs or returned due to unpaid duties, original shipping costs are entirely non-refundable.

5. SHIPPING RATES AND METHOD ESTIMATES

Shipping charges for your order will be dynamically calculated based on the total dimensions, actual volumetric weight, and destination zip code. These costs will be fully displayed to you prior to final payment confirmation.

We offer two primary levels of service:

  1. Standard Tracked Shipping: Cost-effective courier delivery with mandatory step-by-step digital tracking tracking links.
  2. Express Delivery: Premium accelerated handling for time-sensitive orders, using global express networks (e.g., DHL, FedEx, or UPS).

6. SHIPMENT TRACKING AND NOTIFICATIONS

Transparency is key to our delivery operations. Once your package is scanned and collected by our logistics partner, you will receive an automated Shipping Confirmation Email sent to the address provided during checkout.

This notification will include:

  • The name of the carrier handling your shipment.
  • A unique tracking number.
  • A direct hyperlink to the carrier’s live tracking portal.

Please allow up to 24 hours for the tracking status to update on the carrier’s web page.

7. WRONG ADDRESS DISCLAIMERS AND DELIVERY ISSUES

A. Incomplete or Incorrect Addresses

It is the customer’s sole responsibility to ensure that the shipping address entered at checkout is completely accurate and free of errors. If you detect a mistake in your address, contact us immediately at mossbrook@goodwoodlu.com. Once an order has been handed over to the courier, we cannot modify the shipping route or destination details.

B. Returned to Sender / Unclaimed Packages

If a package is returned to our facility because it was unclaimed, refused, or undeliverable due to an incorrect address provided by the customer, you will be liable for the costs of reshipping the item. If you choose to cancel the order instead, the original shipping fees will be deducted from your refund.

C. Lost or Stolen Packages

Good Wood s.à r.l.-S is not liable for packages that are marked as “Delivered” by the courier but are reported missing or stolen by the customer. If your tracking states delivered but you cannot locate it:

  1. Check your property thoroughly, including porches, garages, and back doors.
  2. Verify with neighbors or building management.
  3. Contact the courier service directly with your tracking number to file a formal investigation request.

8. DELIVERY RESTRICTIONS

  • P.O. Boxes and Military Addresses: Due to courier restrictions, we do not ship to P.O. Boxes, APO, FPO, or DPO addresses. A valid physical residential or business address must be provided.
  • Remote Areas: Deliveries to island regions, high-altitude zones, or deeply rural areas may experience extended delivery windows and potential remote location surcharges.

9. CONTACT INFORMATION

If you have any questions or require support regarding the transit status of your package, please do not hesitate to contact our logistics management department:

  • Company Name: Good Wood s.à r.l.-S
  • Website: goodwoodlu.com
  • Support Email: mossbrook@goodwoodlu.com
  • Official Address: 1 Um Wangelsbierg, L-7670 Reuland, Luxembourg
  • Customer Support Line: +(352) 621627698